Return and Refund Policy

At Plant Based Hygiene, we are committed to your satisfaction. If you are not completely happy with your purchase, we’ve outlined the conditions and steps for returns and refunds below.

1. Refund Policy

We offer a 100% refund for items with issues caused by:

  • Manufacturing defects
  • Printing errors
  • Damages during shipping

How to Request a Refund:

  1. Contact Us: Email us at info@plantbasedhygiene.com within 7 days of receiving your item.
  2. Photo Verification: Include clear photos showing the issue along with your order details.
  3. Approval and Refund: Upon verification, we will process your refund to the original payment method.
    • No return required for defective items.

Refund Conditions:

  • Requests must be submitted within 7 days of delivery.
  • Refunds are not issued for issues caused by misuse, improper care, or accidental damage by the customer.

2. Return Policy

If you wish to return an item for reasons other than defects or damages, the following conditions apply:

Eligibility for Returns:

  • Returns must be requested within 30 days of delivery.
  • Products must be unused, unopened, and in their original packaging.

How to Initiate a Return:

  1. Contact Us: Email us at info@plantbasedhygiene.com with your order details and reason for the return.
  2. Return Instructions: Our team will provide instructions, including the return address.
  3. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to your original payment method, minus any shipping fees, within 5-7 business days.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or damaged.
  • For defective or damaged items, we will provide a prepaid return label.

3. Non-Returnable Items

We do not accept returns for:

  • Used or opened products.
  • Clearance or final sale items.
  • Returns requested after 30 days from delivery.

4. For Defective or Damaged Items

If the item you received is defective or damaged, please contact us within 7 days of delivery. You may choose between a:

  • Full refund, or
  • Replacement item shipped at no additional cost.

Contact Us

For any concerns about your order, or to initiate a return or refund, reach out to our customer service team at info@plantbasedhygiene.com. We’re here to help!